Metrics That Matter: A New Framework to Reveal Truly Actionable Insights | ClickZ

“What’s measureable? Almost anything. What’s meaningful? That’s another question altogether.”

Pelin Thorogood

A guide to which metrics to focus on and which ones to ignore, charting an evolutionary analytics process that will progressively deliver more impact on that

Source: Metrics That Matter: A New Framework to Reveal Truly Actionable Insights | ClickZ

Fall in love with the problem you are trying to solve

Kaaren Hanson, the company’s vice president of design innovation, said at a recent conference at Columbia Business School, the important thing is to “fall in love with the problem you are trying to solve” rather than with the solution, and to be comfortable with iteration as you work toward the answer.

Source: Transient Advantage Rita McGrath – https://hbr.org/2013/06/transient-advantage

What is Design Thinking and Why Is It So Popular? | Interaction Design Foundation

Design Thinking is an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding. At the same time, Design Thinking provides a solution-based approach to solving problems. It is a way of thinking and working as well as a collection of hands-on methods.

Design Thinking revolves around a deep interest in developing an understanding of the people for whom we’re designing the products or services. It helps us observe and develop empathy with the target user. Design Thinking helps us in the process of questioning: questioning the problem, questioning the assumptions, and implications. Design Thinking is extremely useful in tackling problems that are ill defined or unknown, by re-framing the problem in human-centric ways, creating many ideas in brainstorming sessions, and adopting a hands-on approach in prototyping and testing. Design Thinking also involves ongoing experimentation: sketching, prototyping, testing, and trying out concepts and ideas.

Source: What is Design Thinking and Why Is It So Popular? | Interaction Design Foundation

Patient Journey mapping graphic recording | Drawing Out Ideas

A very visual journey map of a patient in health care.

Health care is evolving with the needs of people and changing technologies. Sometimes progress is slow, other times it’s more immediate. But no matter the pace of change, it’s crucial the health system adapts so it’s sustainable and provides quality care.

Source: Patient Journey mapping graphic recording | Drawing Out Ideas