Service design improves the experiences of both the user and employee by designing an organization’s operations to better support customer journeys.
Source: Service Design 101
Tag: customers
Creating A Customer First Web Experience | Flickr
UX Review: How Air New Zealand is adopting UX, competitors better take note! | Om Tandon | LinkedIn
Air NZÂ is trying to break the traditional mould – revamping its in-flight offline to online customer engagement model.
Source: UX Review: How Air New Zealand is adopting UX, competitors better take note! | Om Tandon | LinkedIn