Devised in the 1980s, the Kano Model proves itself an invaluable tool for modern research, when leveraged properly.
Source: Leveraging the Kano Model for Optimal Results | UX Magazine
Devised in the 1980s, the Kano Model proves itself an invaluable tool for modern research, when leveraged properly.
Source: Leveraging the Kano Model for Optimal Results | UX Magazine
Designers can mitigate this risk by using a combination of Kano Model and outcome driven interviews to probe for features that will truly delight customers.
Source: Discovering the Table Stakes and Delighters | UX Booth