TransLink partners with OpenRoad’s Service Design team to understand customer experiences during their Transit Fare Review.
Source: Bringing a Design Thinking Approach to TransLink’s Fare Review – OpenRoad
TransLink partners with OpenRoad’s Service Design team to understand customer experiences during their Transit Fare Review.
Source: Bringing a Design Thinking Approach to TransLink’s Fare Review – OpenRoad
Very “agile” like, divert attention to what you can influence and track it, and “people are more likely to commit to their own ideas and team members (personal promise vs. job performance)”
UX Fail and a half! Great examples of user feedback too.
Some Superstore and Shoppers Drug Mart customers are upset after they say they were forced to use self-checkout to pay for their purchases. Owner Loblaw says it expects stores to always offer a cashier option.
Source: Superstore, Shoppers Drug Mart customers say they were forced to use self-checkout | CBC News
An oldie, but a goodie. She had me at “love”.
Want your users to fall in love with your designs? Fall in love with your users.
Source: UsabilityWorks | Search Results | Want your users to fall in love with your designs
Testing real content with users is often seen as a part of final usability testing. Low-fidelity wireframe testing may include only microcopy, headlines, or call-to-actions. Treejack testing highlights organizational issues in navigation or classification. Rarely is content tested prior to design. But why is this when content is what fills the designs and lead users through interactions and flows?
Source: User Test Content Before You Start Design | UX Booth
“R’s “ggplot2 gives you far more control and creativity than a chart tool and allows you to go beyond a limited number of graphics. Working with scripts saves a huge amount of time and effort, in particular when working with data that needs updating regularly, with reproducibility a key requirement of our workflow.”
Over the past year, we‘ve fundamentally changed how we produce graphics.
Source: How the BBC Visual and Data Journalism team works with graphics in R
Cheers SH!
A few good tried-and-true oldies and few good new ones. Time to purge your library…
An amazing curated list of design books
Source: 5 Design Books Every UX Designer Should Read – UX Planet
A plethora of free innovation toolkits, playbooks and guides exist to help people identify, develop and practice necessary skills and apply new ways of reaching an outcome.
Source: Toolkit Navigator – Observatory of Public Sector Innovation Observatory of Public Sector Innovation
Designing beyond accessibility, sex, and gender. This TED talk will make you think.
Applying an intersectional approach helps you assess the potential impacts – positive or negative – of initiatives based on their multiple identity factors, enabling you to identify risks, and potential challenges at an early stage and create mitigation strategies. Applying an intersectional approach should be done at all stages of an initiative, from development to implementation. Considering and identifying the diversity and multiple identity factors of people helps us to innovate and to consider issues and policies in a different way.
Discover how your business rates on our courage scale and in aggregate data points.
Source: Courage | Canada at 175